Privacy
Aivo answers phone calls for local businesses. This page says plainly what we collect when it does, where that information goes, how long we keep it, and how to have it deleted.
What we collect
- Call audio, which is transcribed so the business can see what was said.
- Transcripts of those conversations.
- Contact details the caller shares, such as name, phone number, and the location of a job.
- Delivery records: the texts and emails Aivo sends the business about a call, and whether they arrived.
Where it goes
Aivo runs on a small set of service providers. Calls and text messages are carried by Twilio, conversations are processed by Anthropic models, and email is delivered by Resend. The full list, including voice synthesis vendors, is on the subprocessors page. We do not sell this data to anyone, and we do not share it beyond the providers needed to run the service.
How long we keep it
These are the retention windows as actually implemented in the product:
- Transcripts are deleted after 90 days.
- Messages (the texts and emails about calls) are deleted after 180 days.
- Contact details are scrubbed from records after 365 days.
- Backups age out after 14 days. If a backup is ever restored, the deletion windows above are applied again, so deleted data does not come back for long.
Deletion requests
To have your information deleted sooner, contact the business you called or the Aivo operator running its account. The operator can delete a caller's records on request, and the retention windows above apply automatically either way.
No sale of data
We do not sell call audio, transcripts, contact details, or anything else. Data exists in Aivo for one purpose: getting the business you called to call you back well.
This is a pilot-stage document. It will be reviewed with counsel before broad launch.